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Costco Is Making Changes to Its Unpopular App

There are over 100 million Costco members out there in the world, and while there are 800+ warehouses and a website for all to shop at, there's also a mobile app. It lets users browse Costco.com, has warehouse location info and hours, gas prices, current promotions, and a copy of each member's card that can be used to enter the warehouse and checkout.

However, it doesn't have the best reputation among loyal shoppers—but a new update could sway opinions a little.

Related: These Costco Items Continue to Face Shortages and Purchase Limits

Members say the Costco app is slow, glitchy, and outdated.

Costco app

"It's 2021. Costco should have a much better web/app presence than it does," Reddit user @a_hi_lawyer posted in a thread about the Costco app in mid-September. Others echo this sentiment and say it seems like an app from 10 years ago and is the worst app they have to use.

Many compare it to rival warehouse chain Sam's Club and its mobile app, saying the two are like night and day.

Thankfully new changes are coming soon to Costco's app, and it's getting members excited.

Related: To get all the latest Costco news delivered right to your email inbox every day, sign up for our newsletter!

A new update to the Costco app is adding the option for mobile payments.

Costco app

The brand new October edition of the Costco Connection magazine says a feature that will allow for mobile payments is coming soon to the app. No details are available so we're not entirely sure what that could mean, but it may resemble another warehouse chain's similar app perk.

Currently, Sam's Club has a Scan and Go feature that allows shoppers to literally scan a product's barcode, pay for it in the app, and then show a receipt on the way out the door. One Reddit user in a thread about the upcoming Costco app updates says the mobile payment option will be included starting in October, so we may not have to wait much longer to find out exactly what it allows.

Another addition will be warehouse receipts.

Another new perk that will be added soon is allowing members to view their warehouse receipts right in the mobile app so you'll never have to dig for one in the bottom of your purse or junk drawer ever again.

Related: The Healthiest Baked Goods at Costco, Says Dietitian

Could it be part of a bigger plan?

costco aisle

While these updates sound interesting they aren't getting to some of the big issues members have with it, like the app's speed, the login page, a lack of current warehouse inventory, and more, and some believe this is a type of strategy Costco has. If the app is not fun to shop on, members are more likely to go into the warehouse, some argue.

Whether this is true or not remains to be seen, but whatever Costco is doing is working—faulty app and all. Along with announcing strong sales for 2021, the CFO Says 25 New Warehouses are Opening Next Year.

For more info about what's happening at your local warehouse right now, check out:

The post Costco Is Making Changes to Its Unpopular App appeared first on Eat This Not That.


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