Showing posts with the label McDonald's Employees May Soon Be Replaced By This

McDonald's Employees May Soon Be Replaced By This, Ex-CEO Warns

The recent wage hike at McDonald's may come with some unintended consequences, warned former CEO Ed Rensi in a recent interview with FOX Business . Increasing costs of labor are hastening McDonald's plans for automated drive-thrus, a technology that will put some employees out of work. Rensi's comments come just a week after current McDonald's CEO Chris Kempczinski spoke at an investors conference , confirming that the company was testing voice-recognition technology at the drive-thrus of ten Chicago locations. Kempczinski confirmed strong initial performance from the new system, which is about 85% accurate in processing orders. Allowing for regional calibrations, he predicted that the technology would be implemented chain-wide within five years. RELATED: McDonald's Is Being Sued By a Customer Over Its Latest Technology McDonald's was unable to offer an estimate of how many of its employees would be affected by the technology, but Rensi has no doubts about